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Assigned Risk Customer Portal

How can Gold help your agency with Sales growth?

Access our secure portal to pay bills, report and manage claims, download claims forms and notices, and access risk control resources and training.

  • Electronic funds transfer by calling our Assigned Risk Customer Service Center at 1-800-653-7893

For mail payments:

Please submit payments to one of the addresses below, according to your state.

AL, CT, DC, DE, FL, GA, KY, MA, MD, ME, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, or WV

Standard Mail Customer

Dover, NH 03820

Phone for overnight address location: 1-800-320-7582

AK, AR, AZ, CA, CO, HI, IA, ID, IL, IN, KS, LA, MI, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, or WY

Standard Mail Customer

  • Please address written correspondence to the address below:

    Liberty Mutual Insurance:PO Box 704000Salt Lake City, UT 84170-4000

  • This website is intended to be informational. Descriptions are provided only as a summary outline of the products and services available and are not intended to be comprehensive and do not constitute an offer to sell or a solicitation. The products and services described may not be available in all states or jurisdictions. See your policy, service contract, or program documentation for actual terms, conditions, and exclusions. Any inquiries regarding the subject matter set forth herein should be directed through licensed insurance professionals.

    Liberty Mutual Business Insurance Claims

    Liberty Mutual is a very good company. If you have a Liberty Mutual business insurance policy, you should not be concerned in regard to claims.

    Im not going to say they are the absolute best. Because they are so large, theres a little distance between what the company wants and the claims adjusters that actually come out to your business.

    But in general, youre not going to find anything wrong with the process. It may just not be as personal as if youre working with a regional mutual company or a domestic, a company that only writes in one state, your state.

    These companies tend to be more hands-on, so if thats important to you in the claims process, then you may want to consider that type of insurance carrier first.

    But as a broad stroke, Liberty Mutual business insurance has a good claims process.

    How Do You Choose The Right Business Insurance Policy

    As with buying personal insurance, spending a little time planning your business coverage upfront can pay off handsomely. These steps can save you time and money when comparing business insurance online.

    Take stock of business assets

    Make a list of what the business owns, including property, equipment, and inventory. Then, determine the value of those assets to ensure you will buy sufficient coverage to repair or replace them if the worst happens.

    Figure out how much coverage you need

    List all the functions and activities of your business, then assess the coverage you think is needed for each, based on its respective risk.

    Seek professional help, in part to research insurance companies

    The coverage assessment we describe above is best completed with the help of an insurance professional. Seek an independent agent or marketplace specializing in business insurance and who represents a variety of insurers.

    Compare quotes

    The policies you compare should have the same, or similar, exclusions, deductibles, and coverage limits. An agent or marketplace site youre working with will be able to provide business insurance quotes from the companies they represent. Consider supplementing those with quotes from companies you reach out to yourself including some of those on our list.

    Look for policy bundling discounts

    Review your business insurance regularly

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    Liberty Mutual Business Insurance Review 202: Pros Cons And Coverage Options

    Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list ofour partnersandhere’s how we make money.

    How To Make A Home Insurance Claim With Liberty Mutual

    Liberty Mutual Insurance Customer Service Phone Number / Liberty Mutual ...

    Homeowners can file a home insurance claim using the following methods:

    • Reach claims representatives 24/7 by calling 1-800-225-2467
    • File a claim by filling out Liberty Mutuals online form
    • Use Liberty Mutuals mobile app to submit a claim

    Youll receive a tracking number and instructions on the next steps after filing a claim.

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    Small Business Account Service

    If you need assistance with your account, we are here to help! Our support team is available Monday through Friday, 8 a.m. to 8 p.m. ET.

    Need technical assistance? You can also get in touch with our online support team .

    Find an agent

    Use our agent locator to find an independent commercial insurance agent or broker whocanhelp select tailored coverage for your business.

    This website is intended to be informational. Descriptions are provided only as a summary outline of the products and services available and are not intended to be comprehensive and do not constitute an offer to sell or a solicitation. The products and services described may not be available in all states or jurisdictions. See your policy, service contract, or program documentation for actual terms, conditions, and exclusions. Any inquiries regarding the subject matter set forth herein should be directed through licensed insurance professionals.

    Coverage and insurance are provided and underwritten by Liberty Mutual Insurance Company or its affiliates or subsidiaries. When we offer insurance products, we will state clearly which insurer will underwrite the policy. Some policies may be placed with a surplus lines insurer. Surplus lines insurers generally do not participate in state guaranty funds and coverage may only be obtained through duly licensed surplus lines brokers.

    What Industries Does Liberty Mutual Serve

    Similar to their product offering, Liberty Mutual serves a diverse group of industries and business operations. These include construction, manufacturing, hospitality, main street businesses, tech firms, and more. We dont recommend seeking insurance protection from Liberty Mutual if you operate within the transportation or livery industries, but you can depend on them for most others.

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    Liberty Mutual Business Insurance: Types Of Coverage

    Liberty Mutual offers the following coverage options for small-business owners:

    Liberty Mutual also offers management liability and inland marine policies, as well as industry-specific coverage options for construction, health care and wholesale businesses, among others.

    While business insurance policies are handled in-house via Liberty Mutual or its subsidiary Ironshore all policies are sold by independent agents and brokers, who typically provide quotes from multiple insurance companies. You cannot get a business insurance quote online at Liberty Mutual.

    ┬╗ MORE: How to get business insurance

    Liberty Mutual Customer Service

    Partners for Progress: Increasing Representation in Insurance

    Liberty Mutual offers a wide range of customer service options for its business insurance policyholders. However, we cant help but notice the lack of an online chat option or a possibility to schedule a consultation about particular insurance needs before deciding what policy you need for your business.

    The company has made it easy for its clients to file claims through various channels so everybody can pick an option they prefer. Policyholders often complain about customer service, but most complaints are related to personal lines insurance. Also, your experience might depend on the local branch or Liberty Mutual affiliate you work with when getting your policies.

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    Ask Billing And Payment Questions

    Q: How do I make a payment online?

    A: Paying your bill online is the fastest and most convenient way to pay. In fact, you don’t even need to log in to make a one-time monthly payment.

    Q: How do I set up Autopay and paperless billing?

    A: For Autopay

    Setting up Autopay is the preferred way to pay, and only takes a few minutes to set up.

    For Paperless Billing:

    Once logged in, you can also enroll in paperless billing. Eliminate clutter and access your bill online, simply, when you go paperless.

    Q: How do I access past billing information?

    A: Past transactions may be accessed under “Billing > Transaction History” when a user logs in.

    Liberty Mutual General Liability Insurance

    General liability insurance is a must-have for business owners. It helps cover costs that arise due to bodily injury, personal injury, property damage and advertising injury . As a rule, liability coverage applies only to third-party claims, such as if a customer falls in your parking lot or an employee damages a customers property while on a job site.

    General liability insurance doesnt cover damage to your own property or injuries to your employees. Commercial property insurance and workers compensation coverage would be required in those instances.

    Liberty Mutual offers general liability insurance as a stand-alone policy or bundled with property insurance as part of its business owners policy.

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    Bottom Line: Is Liberty Mutual A Good Insurance Company

    Yes, Liberty Mutual is a good insurance company. Liberty Mutual offers auto insurance policies for drivers in every situation, from safe drivers with lots of experience to new drivers and customers with a less-than-stellar driving record. It also offers lots of extra coverage options so you can personalize your policy even more.

    In addition to auto insurance policies, Liberty Mutual provides small business, property and life insurance policies, as well as coverage options for tuition costs, critical illness and identity theft. However, WalletHubs editors give Liberty Mutual insurance a rating of just 3.3/5, partly because it has a reputation for unexpected price increases and slow communications. To learn more, check out WalletHubs complete Liberty Mutual Review.

    A Focus On Better Claims Outcomes

    Good2Go Auto Insurance Login Make Payment Claim and Contact Information

    We see every claim as an opportunity to create experiences that exceed expectations. And it starts with a team at your side thats truly connected to customers and their employees.

    Were focused on delivering the best possible outcomes, whether were helping customers mitigate liability, rebuild after a property loss or contract default, or connecting with injured workers to help them recover and return to work.

    Our approach is simple but deep: Begin with the best people. Invest in innovative technologies. And sustain trusted partnerships.

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    Liberty Mutual Insurance Digital Experience

    Liberty Mutuals website is modern and easy to navigate, but the policy pages dont provide abundant information about the named coverages. This is somewhat compensated with other resources that include a business insurance glossary, articles on common business risks, and small business insights.

    The overall digital experience is much better for the personal lines clients, as they can get their quotes online, whereas clients needing commercial lines insurance need to contact an agent in their geographical area to get a quote on their policies.

    The company also offers a mobile app to their clients, where they can manage their policies, pay their bills, or file a claim.

    Liberty Mutual Coverage Options

    Liberty Mutual offers a wide range of commercial lines insurance products, making it a good choice for businesses of all sizes. Starting with the primary policy every business needs, general liability, Liberty Mutual also offers other vital business insurance coverages. Workers compensation insurance covers any potential employee workplace injury, and employment practices liability provides indemnity against employment-related issues.

    Liberty Mutual also provides professional liability insurance for many professional service providers, including architects, engineers, designers, and lawyers. They are also famous for their commercial auto insurance, which comes as no surprise as the company is famous for personal lines of insurance that include auto and home insurance.

    The coverage Liberty Mutual provides is indeed extensive. If you need policies like environmental liability, inland marine, equipment breakdown, fiduciary liability, fidelity, and crime, or directors and officers insurance, you will probably find them with Liberty Mutual. You should, however, be mindful of the coverage gaps with basic policy solutions they provide and at what cost you can get the adequate coverage you need.

    Liberty Mutual Insurance allows their eligible clients to bundle their policies into one solution, such as a business owners policy that binds general liability, commercial property, and business interruption insurance.

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    Liberty County Richmond Hill Fire Departments Finalize Mutual Aid Agreement

    LIBERTY COUNTY, Ga. – Fire departments are always there to help the people in their communities. But what happens if theres a fire they cant put out alone?

    Often, thats where mutual aid agreements with other fire departments come in. Two departments in our area have just finalized a deal to do that.

    Liberty County Fire Services has mutual aid agreements with plenty of bordering fire departments, but they just now added one with Richmond Hill. This means that if theres a fire one of the departments needs help dealing with, the other department will come and help, free of charge.

    Liberty County Fire Services Chief Brian Darby says the Richmond Hill Fire Department just built a new fire station off Belfast Keller Road – an area that used to be serviced by Bryan County Fire Services.

    He says they still have an agreement with Bryan County, but that this new one with Richmond Hill beefs up everyones capabilities.

    These mutual aid agreements create a SWAT team to come out for the fire departments. We all band together, we all know what the mission is. Its life, property, environment. We all come out and do that one job, and it just brings us all together, Chief Darby said.

    Chief Darby adds that he can think of several times in the last couple of years that hes used these mutual aid agreements. Thats why hes so happy to have one with Richmond Hill: because he believes itll make both communities that much safer.

    Copyright 2022 WTOC. All rights reserved.

    Most Read

    Service For Assigned Risk Customers

    Safeco Auto Insurance

    If you are an assigned risk customer, our Assigned Risk Customer Service Center is available by phone at 1-800-653-7893 or email at .

    Professionals are available Monday through Friday, 7 a.m. to 7 p.m. CT and can answer your questions related to:

    • General inquiries regarding your coverage
    • Certificates of insurance, if you dont have an agent
    • Coverage in other states, if you dont have an agent
    • Additional coverage needs

    Contact your agent if you need:

    • Certificates of insurance
    • Coverage in additional states

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    Considering Liberty Mutual Business Insurance This Review Has Everything You Need To Know Before Your Buy

    Liberty Mutual is one of the largest and most successful business insurance companies in the entire country, if not the world.

    Their size and scope allow Liberty Mutual to provide business owners with a wide spectrum of products, policy types and coverages to guard against almost any risk your business could face.

    But is Liberty Mutual business insurance right for your business?

    Watch this or keep reading

    A New Jersey Liberty Mutual Business Insurance Agency

    Protect your business with a company that has the experience, expertise, and solutions to meet your specific needs. Every business is different, so their insurance coverages should be, too. Thats why we take the time to learn about your business because the better we understand it, the better we protect it. Liberty Mutual offers a flexible, multi-line range of coverages designed to meet the needs of your business regardless of size or industry. With expertise throughout our organization, from risk control to underwriting to claims, our team of insurance professionals understands and knows your specific industry.

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    Submitting A Property & Casualty Claim

    Whether youve suffered a property loss, are party to a lawsuit, or want to guide an injured worker safely back to work, at Liberty Mutual, we provide a superior claims experience enabled by an unparalleled focus on exceptional people, innovation, and harnessing data. Contact us to get started with your property and casualty claims, including:

    • Commercial auto

    Report a claim 24 hours a day, 7 days a week.

    Small business customers: Call: 844-325-2467

    Midsize and large customers: Call: 800-362-0000

    What Our Customers Are Saying

    Liberty Insurance Company Phone Number : Corporate Information Overview ...
    • I completed the quote request, got a call from my agent to discuss which quotes best fit my needs, and had the policy in place within 10 minutes. No pain, all gain.Roger A.Engineer
    • The response time was almost immediate. The options I was given were based on my company’s needs. I received the policy in record time.Esther L.Management consultant
    • Denise Smith is a breath of fresh air. I loved every second dealing with her. And, yes, I’m talking about buying insurance. Most people don’t love that, but Denise made the experience exceptional. She is a rock star!Kristine W.Food products manufacturing
    • We needed quotes fast and coverage even faster. We received both. We appreciate your service. THANK YOU.Rich H.Engineer
    • I had an urgent contractual requirement for insurance in December to pay before the end of the year. Holly Burton worked with The Hartford to send me an invoice around Christmas. I have saved hundreds in taxes.Richard C.
    • Great streamlined process. Quick, easy, and support is very helpful.Ryan F.

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    Liberty Mutual Ratings And Complaints

    Liberty Mutual has mixed reviews when it comes to its business insurance products. Some policyholders praise the company for its wide range of coverage options and competitive prices. However, others have criticized the company for its customer service and claims process. Most customer reviews that can be found online are negative, but the majority refer to personal lines insurance issues.

    The National Association of Insurance Commissioners Complaint Index for Liberty Mutual shows that the company has an increased number of complaints on some of its commercial line coverages. Most policyholders have criticized Liberty Mutual for its customer service, delays in the claims process, and inadequate settlements.

    When it comes to the ratings, Liberty Mutual has an A.M. Best rating of A and a Standard & Poor rating of A. These ratings reflect the companys strong financial strength and ability to pay claims. Moodys rating for Liberty Mutual is A2 , and the BBBs A+. However, BBBs rating doesnt consider customers complaints when calculating their ratings.

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