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Lincoln Heritage Life Insurance Customer Service

About Lincoln Heritage Life Insurance Company

Lincoln Heritage – The Leader In Final Expense Insurance

Since 1963, Lincoln Heritage has strived harder than any other company to provide the best customer service in the final expense life insurance industry. At the time, final expense claims could take several months to be paid to beneficiary families. The concept of fast claims payment and 24-hour service was unheard of. As such, our founding mission was to set a new standard for prompt, friendly, and accurate life insurance services. Today, we are the national leader in this market because of our commitment to exceptional customer service to our agents and policyholders. We truly believe the customer comes first. Because of this, we have become experts at what we do. Each and every day we are committed to doing a better job of serving you and our other valued customers. The cornerstone of our daily operations is still old-fashioned, personalized service.

For us, exceptional service means live people answering phones rather than computers, processing payment of approved benefits within 24-hours, and providing support to our policyholders families upon their passing. As a family-owned and operated company with representatives in 49 states and over 1 million policies in-force valued at more than $8.7 billion, we dont answer to the quarterly demands of Wall Street. We answer to a higher calling. We take the long view in managing our business, building something of lasting value that we can be proud of today and in the decades to come.

What You Get With

Lincoln Heritage Life Insurance Company Locations And Average Hourly Wages

The average hourly pay rate of Lincoln Heritage Life Insurance Company« is $138 in the United States. Based on the company location, we can see that the HQ office of Lincoln Heritage Life Insurance Company« is in PHOENIX, AZ. Depending on the location and local economic conditions, Average hourly pay rates may differ considerably.

What Is Assignment Of Benefits

An assignment of benefits is a contract between you and a third party typically a contractor, roofer or water mitigation company giving them the right to deal directly with Heritage and receive payment for your claim. When you sign an AOB, you give up your right to manage your claim and ensure it is resolved to your complete satisfaction. In 2019, the Florida Legislature passed common sense reforms aimed at bringing balance to the AOB process. As a result of these reforms, AOB vendors must adhere to certain legal requirements to receive payment for your claim. In addition, policyholders have been given the right to cancel an assignment agreement under certain circumstances and take back control of their claim. Policyholders, vendors and legal representatives can submit AOB-related documents electronically or by mail.To submit electronically, email to

To submit by regular mail or via overnight mail send to:Heritage Property & Casualty Insurance

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Help With Funeral Costs For A Child Or Baby

Non-profit organizations like Childrens Burial Assistance, Inc. help families afford the burial of a deceased, minor child between the ages of one and 17 years. Families with no life insurance and a lack of savings are eligible to apply for help.

CBA provides donated burial plots, funds for fees associated with opening and closing graves, and cremation services. The organization can also connect families with low- and at-cost funeral service providers. Funds go to funeral homes directly.

This Was The Easiest Process

Lincoln Heritage Life Insurance Company Phone Number

This was the easiest process. From the first phone call up to now, Michael Koetting, was and is to this day so helpful and is always there to answer any question or concerns that we may have. I would recommend this company to anyone..Thanks,

Date of experience:May 03, 2022

Reply from Heritage Associates

Thank you so much for your kind words! Having the opportunity to serve both you and your mother has been our pleasure. We truly appreciate the time you spent to apply with Michael, especially given your busy work schedule!

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What Makes Lincoln Heritage Unique

Lincoln Heritage Life Insurance Company® began as a true Mom and Pop operation. Our founder, Jack Londen, would knock on doors to sell final expense policies while his wife Dodie typed up the policies and billing statements literally from their own home. Over time, Jack added more and more agents to his home office and the field, and began the long process of building the company into what it is today.

The foundation of Lincoln Heritage has always been built on solid, personal relationships with our field agents. As an agent-founded company, agents are our primary customer. Our founder knew that if he took care of the agent, everything else would follow. This agent-first approach is how weve become the largest final expense company in the nation and were still growing!

As a Lincoln Heritage agent, youll enjoy the following:

  • A 24-hour underwriting line to help you write your business.
  • Live representatives from our Phoenix office answer every call, every time. There are no automated machines or voice prompts.
  • eApp by Lincoln Heritage® gets your business underwritten and issued faster than ever and reduces the amount of time you spend following up with clients. This helps you to do what you do best write new business!
  • An annual luxurious contest trip for production winners. Past trips include Scotland, Hawaii, Germany, Costa Rica, Panama, Cancun, and Canada.
  • An exclusive in-house lead program thats responsible for over $150 million in agent sales a year.

Am I Allowed To Run A Fundraising Campaign To Help Me With Funeral Costs

Yes. Fundraising has always been an option for families who need help paying for funeral services for a loved one. Bake sales, car washes, and church or social group fundraisers are a great place to start. You can also use online crowdfunding sites to increase your reach by appealing to family and friends through email and social media.

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Military & Veteran Assistance

To help with funeral costs, all military veterans are entitled to a free burial in a national cemetery and a grave marker. Spouses and dependent children of veterans are also entitled to a plot and marker in a national cemetery.

For veterans, there are typically no costs for opening and closing the grave, for a vault liner, or for setting the grave marker. The family is usually responsible for other funeral costs such as transportation.

Many states have established veteran cemeteries, but some commercial cemeteries offer discounts for veterans. These cemeteries sometimes offer a free plot for the veteran, but sometimes charge high fees to open and close the grave. Its important to evaluate all of your options before choosing a commercial cemetery.

For non-service-related deaths, the US Department of Veterans Affairs will pay as much as $780 in burial expenses. To receive this amount, the deceased must have been hospitalized by the VA at the time of death. Without VA hospitalization, the VA will pay $300 toward expenses. If you do not plan to bury your loved one in a national cemetery, you could receive an additional $780 plot-interment allowance.

For service-related deaths, the VA will pay up to $2,000 toward burial expenses. For veterans buried in a VA national cemetery, the agency may also pay you back for your transportation costs. To receive reimbursement, you must meet the following requirements:

For more information, read our funeral planning guide for veterans.

State & Local Resources

Lincoln Heritage Funeral Advantage® Program Overview

Some states offer assistance programs for families who do not have the means to pay for funeral expenses for a loved one. When available, benefit amounts vary and are typically reserved for individuals without the means to pay for a loved ones funeral. In almost all cases, both state and local funds available to help with funeral costs are given at the local level. In all cases, you must apply and be approved for benefits.

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I Am Not One For Taking Sales Calls

I am not one for taking Sales Calls from anyone, but was so impressed with the level of professionalism from Michael Koening, I not only listened but signed up with him.. I would have never normally done that.. He was clear, concise and very honest which are things that are lacking from most companies these days.So I am with you all because of great Customer Service from Michael..

Date of experience:May 03, 2022

Reply from Heritage Associates

Thank you so much! We hope you and your sister are doing well! We appreciate your trust and the opportunity.

What Makes Funeral Advantage The Leading Final Expense Program In The Nation

Good people doing good work has always been the key to our company’s success. That includes the way we value and interact with our fellow colleagues and insurance professionals as well as the relationships we build in the communities we serve. We support everyone in our company at every level, and reward their successes.

Funeral Advantage has been so attractive in the marketplace because of the Family Support Services it offers at no additional cost to every policyholder.

Upon the death of a Funeral Advantage policyholder, the Funeral Consumer Guardian Society® is ready to go into action to help surviving loved ones in charge of funeral arrangements cope with the many details that immediately arise.

When customers enroll in the Funeral Advantage program, they are free to decide the style of funeral they want … a 2-page Final Wishes form makes it fast and simple for them.

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Lincoln Heritage Life Insurance Company

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doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. doxo is not an affiliate of Lincoln Heritage Life Insurance Company. Logos and other trademarks within this site are the property of their respective owners. No endorsement has been given nor is implied. Payments are free with a linked bank account. Other payments may have a fee, which will be clearly displayed before checkout. Learn about doxo and how we protect users’ payments.

Starting A New Final Expense Career


Lincoln Heritage Life Insurance Company® has been the national leader of agent produced final expense life insurance for most of our 59 years in business. This is only possible because of the incredible agents we work with every day. Our agents come from all walks of life – some have decades of experience and some have none! Whatever your background, we’re excited you’re here. We want to partner with you to represent and distribute our revolutionary final expense insurance products to the expanding senior market. The time has never been better to start selling final expense insurance. The market has seen unprecedented growth and doesnt show any signs of stopping.

The simplicity of the product makes it easy for anyone to sell. Because the policies are smaller in value , the underwriting process takes days not weeks. With Lincoln Heritage, youll use a 1-page application and there are no medical exams for your clients to qualify. We issue coverage based on the applicants answers to health questions.

As a Lincoln Heritage life insurance agent, youll be responsible for setting your own schedule and working as often as youd like. Youre the boss!

Best of all, from the very beginning youll receive hands-on training from a local field agency to help you understand the market, the product, and how to make your sales presentation. The process couldnt be easier.

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Have A Question Contact Us Here

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Lincoln Heritage Life Insurance Company 808-0521 224-2247

Customer Inquiries

Rated A+ by the Better Business Bureau

©2022 Londen Insurance Group, Inc. All rights reserved. Funeral Advantage is a life insurance policy underwritten by Lincoln Heritage Life Insurance Company on form ICC13FEAPPR. Not available in New York or Washington. Lincoln Heritage Funeral Advantage and Lincoln Heritage Life Insurance Company are registered trademarks of Londen Insurance Group, Inc. By submitting your information, you agree to be contacted even if you are on any internal, state or national Do Not Call list.

Final Expense Insurance Sales Training

One of the number one reasons people struggle with sales jobs is they never received adequate training. Theres no question sales can be tough, but with the right training and the right mindset, the financial opportunities are endless.

At Lincoln Heritage, we ensure you receive the best training possible. As a Lincoln Heritage agent youll be assigned to a local agency that is responsible for 100% of your training to ensure you receive the best care possible from start to finish. Every agency is different and tailors their specific sales approach to the community they serve. Some will train you in an office setting, others will train you in the field, and others will go on sales calls with you.

In addition to the training youll receive from your local agency, we provide you with multiple online tools to help you manage your business, including UPS overnight discounts to ensure your business is delivered as quickly as possible.

Finally, all sales materials are available to agents free of charge.

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Check For Documentation Of Last Wishes

Check to see if there is a document detailing the deceaseds final wishes. This could include anything from specifics about the memorial service to whether they wished to be cremated or buried.

If the deceased was a veteran, he or she is entitled to Military Funeral Honors at no charge . This can include an honor guard, the folding and presenting of an American flag, and the playing of Taps.

Lincoln Heritages Modified Plan

Final Expense Agents – Why Work With Lincoln Heritage?

Healthy individuals generally pay higher premiums with Lincoln Heritage life insurance but its those with health conditions that are paying a great deal more. People with certain conditions are offered a modified plan through Lincoln Heritage Life Insurance at which point the rates increase dramatically. Also, the company doesnt pay out benefits if the person passes away within the first 24 months of holding the policy.

While many insurance companies charge more for certain conditions, few have a list as extensive as Lincoln Heritage.

If youre on heart medication or a blood thinner, youll have to get a modified plan. People receive blood thinners for a variety of reasons, including heart surgery, strokes, heart attacks, and pulmonary hypertension. Unfortunately, once they start on these prescriptions seldom do they get off them. That means you could have a mini-stroke when youre in your 40s and still be on blood thinners in your 60s, leading to higher premiums and wait times with Lincoln Heritage.

Youll also need a modified plan if you have:

In our humble opinion, there really is NO reason why you should ever purchase their modified death benefit product. There are way too many better options for people.

Waiting Period for the Modified Plan

Conditions that Will Lead to a Rejection

Paying Claims

Family Support Services

Does FCGS live up to its promise? Lets look at the details.

Funeral Planning Assistance from FCGS

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What Is The Best Life Insurance For Parents

Besides your parent’s overall health, their age is one of the biggest factors in determining what life insurance is best. Different age groups will need to protect different things.

Age 25-40: With younger parents, a term policy usually makes the most sense because you’re looking to protect things like your mortgage and car payments. With term insurance, you tend to have a lower monthly premium and the coverage amounts are much higher because term insurance is primarily used to replace any income a family would lose. The coverage only lasts for a set term and these plans generally require medical exams to qualify.

Age 40-85: Whole life insurance is typically the best option for parents near or after retirement. These policies usually build cash value and do not stop covering you after a certain time frame as long as premiums are paid. In most cases, you can qualify without taking a medical exam, even if youve had trouble qualifying in the past. The younger and healthier you are, the lower your premium will be, so its important to lock in a low rate early on in case your health changes. Seniors over 60, and especially seniors over 70 and over 80, pay much higher rates than younger parents.

Lincoln Heritage Life Insurance Policies

Lincoln Heritage sells one final expense policy: Funeral Advantage. Open to applicants 50 to 80 years old, its a permanent policy thats designed to help your family cover your funeral, burial and end-of-life costs. You can buy up to $35,000 of coverage without a medical exam, and the premiums never change.

To apply, youll need to contact a local agent by calling customer service or filling out a form on the website. Then, the agent will ask you to fill out a health questionnaire.

There are three possible outcomes:

Youll be approved for coverage. If youre relatively healthy, you should be approved.

Youll be offered a modified plan. If you have a history of serious health conditions like heart disease or cancer, you might be eligible for a modified plan. This plan has a two-year waiting period, which means your life insurance beneficiaries wont receive the full payout if you die during that time. Instead, the insurer will reimburse them for the premiums you paid.

Youll be denied coverage. You wont be approved in these situations:

  • Youve tested positive for HIV.

  • Youve been diagnosed with AIDS.

  • Youre currently hospitalized.

  • Youre bedridden.

  • Youre receiving hospice care.

All Funeral Advantage policyholders have access to the Funeral Consumer Guardian Society at no extra cost. The organization can help you make arrangements for your funeral or burial, and share those details with your loved ones when you die.

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